Frequently Asked Questions
Why soy wax?
Soy wax not only lasts longer than paraffin wax, but it burns cleaner too! Paraffin is petroleum-based and leaves a yucky residue in the air. Because of this, we choose to use 100% soy wax from right here in the USA.
Is there lead in your wicks?
No way - our wicks are papercore (or wood!) and contain no lead.
How do you ship?
We ship via USPS Priority Mail. Our shipping rates are calculated and checkout and depend on the weight of your order and your location in proximity to our facility. Candles are heavy, and we package our items carefully so they arrive to you in perfect condition!
Wholesale orders typically ship FedEx Ground.
When will my order ship?
Orders typically ship within 2-3 business days. Wholesale orders are ready within 7 business days.
Please note we are traveling internationally from April 23, 2018 to May 5th, 2018. We are unable to ship orders during that time, but will resume as soon as we get back on May 7th. Thanks so much for your patience!
Do you accept returns?
Because of the handmade nature of our items, we do not accept returns or refunds. If your candle arrives broken, or if you receive an incorrect order, please email email@example.com. Please include a photo of your damaged or incorrect item in the email, and we will reply as soon as possible with a quick solution!
Do you do favors for weddings and celebrations?
Yes! Please contact us at firstname.lastname@example.org about your needs. Minimums may apply.
Where can I find your products?
Please visit our Retailers page for our current list of stores. Have a recommendation for us? Please let us know at email@example.com.
Should I trim my wicks?
It's really important that you trim your wick are the first burn! This will allow the candle to burn cleaner and more evenly. Keep cotton wicks trimmed to 1/4" after the first burn. You can trim your wood wick simply by breaking off most of the "burned" looking bits before relighting your candle.